1. Introduction: The Website Owners, including subsidiaries and affiliates (“Website” or “Website Owner” or “we” or “us” or “our”) provides the information contained on this website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.
2. Information on the Website: Whilst every effort is made to update the information contained on this website, neither the Website Owners nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. The Website Owners reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know
3. Trade Marks: The trade marks, names, logos and service marks (collectively “trade marks”) displayed on this website are registered and unregistered trade marks of the Website Owners. Nothing contained on this website should be construed as granting any licence or right to use any trademark without the prior written permission of the Website Owners.
4. External Links: External links may be provided for your convenience, but they are beyond the control of the Website Owners and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owners. Please contact us if you would like to link to this website or would like to request a link to your website.
5. Public Forums and User Submissions: The Website Owners are not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owners. The Website Owners reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to –
5.1 Defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
5.2 Publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
5.3 Post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner’s and/or a third party’s computer system and/or network.
5.4 Violate any copyright, trademark, other applicable Great Britain or international laws or intellectual property rights of the Website Owners or any other third party.
5.5 Submit contents containing marketing or promotional material which is intended to solicit business.
RETURNS AND REFUNDS
Our returns policy applies to all transaction placed via our website and does not apply to purchases in person from our retail shop.
Your rights to return goods are protected under the Consumer Contract Regulations.
You are entitled to cancel your order within 14 days of delivery for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.
You may cancel your order at any time before your order is delivered. If you have received your order you will need to return it to the address below. After you have received your order, we will be happy to accept products for return for any of the following reasons:
The product was found to be faulty or damaged upon delivery. We will either replace the faulty product or give you a full refund including any postage costs, whichever you prefer. In either case, we will have to wait before the product is returned and inspected before we can take action.If we have made a mistake in the fulfillment of your order we will either send out the correct products or give you a full refund including postage costs, whichever you prefer.
If the product does not meet your requirements this is subject to the following conditions:It must be accompanied by a copy of the receipt.
It must be in pristine condition and in its original packaging with all original labels attached. We will not accept returned goods if you have used the goods or removed any labels so please ensure you are totally satisfied with your purchase before doing so.
The address to return products is :
30 Earsham Street,Bungay
SuffolkNR35 1AQ
